The AI receptionist
for home services

An AI receptionist is a virtual agent that answers your phone the moment it rings, 24/7, with no voicemail and no hold music. Plura’s AI receptionist greets the caller, figures out what they need, qualifies the job, and books it straight into your calendar. It handles every call at once, so you never lose a customer to a busy signal or an after hours voicemail again.

A traditional answering service is a room of human operators who take a message and pass it along. You still call the customer back later, and you pay per call or per minute. Plura’s AI answering service actually does the work on the first call: it qualifies the lead, answers common questions, books the appointment, and routes true emergencies to your on call tech instantly. It runs 24/7 with usage based pricing. You pay for the conversations it handles, not operator seats, hourly staff, or per call fees. And because Plura owns its own carrier infrastructure, your calls come through reliably with your business name on the caller ID.

Yes. Plura integrates with ServiceTitan, Housecall Pro, Jobber, Workiz, Service Fusion, Field Edge, and Google Calendar to book directly into your live calendar. No double entry, no lag, no missed slots. The AI checks real availability and confirms the appointment with the customer before it hangs up.

The AI listens for urgency signals in the conversation, like a burst pipe, no heat, a sparking panel, or storm damage, and immediately routes those calls to your on call technician while booking standard jobs into your normal schedule. You get the emergency in real time and the routine work organized for you, with no human dispatcher needed to triage.

Plura’s voice agents hold natural, real time conversations. They listen, respond, and adapt instead of reading a rigid phone tree script. Most callers simply experience a fast, helpful interaction that gets their job booked. The agent can identify itself as a virtual assistant if you prefer, and it can hand off to a live person whenever the situation calls for it.

The AI is built to know its limits. When a caller asks for a human, or the conversation goes beyond what it should handle, it performs a warm transfer to your team with the full context of the call, so your tech or office manager picks up already knowing who is calling and why. Nothing falls through the cracks.

The AI can give preliminary pricing ranges based on job type and scope, then send a detailed written estimate by text for the customer to review and approve. That keeps quotes consistent and gets pricing in front of the customer while they are still engaged, instead of days later.

Absolutely. The platform routes calls based on service area, job type, and technician availability across multiple locations, with centralized reporting for ownership. Whether you run one truck or fifty across several markets, every call is answered and routed to the right place.

After a job is marked complete, the AI automatically sends a personalized text with a direct link to Google, Yelp, or your preferred review platform, timed for the moment customers are most likely to respond and requiring zero action from your team. More five star reviews, no chasing.

Most home service businesses are live within 48 hours. We connect to your scheduling software, configure your call flows, and you start booking jobs from day one. Book a free 15 minute demo and we will show you Plura answering your real scenarios.