AI agents for voice, SMS, RCS and Webchat

Intelligent, AI-powered conversations that turn every interaction into the KPIs, conversion signals, and ROI that drive growth.

Average ROI in 90 days
47%
Average pipeline growth
90%
Faster lead response time
Plura
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Call Transfer Analysis Report
Transfer duration breakdown · Live
LIVEToday
Total Transfers
0
+21.01%
Reached Human
0
+19.34%
Conversion Rate
0.0%
+19.04%
Lost in IVR/VM
0
7.69%
Human Reach Rate
0.0%
3.24%
Vendor Engaged
0
+21.02%
Timing Analysis
TRANSFER DURATION BREAKDOWN
AIHuman
Agent 01
490s
580s
Agent 02
384s
485s
Agent 03
432s
620s
Agent 04
228s
540s
Active Campaigns
Campaign 12Mar 24, 2026
Total Calls
0
Analyzed
0
Rate
16.34%
Campaign 13Mar 24, 2026
Total Calls
0
Analyzed
0
Rate
76.14%
LeadProductStatusPathStateDuration
Dennis McBellPlumbingAppointment SetDirect to VenNV305s
Bob JonesOutdoor RemovalCallbackConsumer OnlyMA208s
Marcus SmartOutdoor RemovalVoicemailNo HumanRI454s

We didn't study the problem. We lived it.

Plura is forged from 28 years of call centers, telephony infrastructure, and enterprise software to solve what everyone else overlooks.

Without Plura AI

0 hrs

average hours before a new lead gets a callback

Leads wait 47+ hours for their first callback
Every call starts cold with zero context
Agents idle between connections and hang ups
88% of outbound effort goes unanswered

With Plura AI

< 0 sec

seconds to first AI-powered contact

AI responds in seconds across Voice, SMS and RCS
Every conversation enriched with 30+ data sources
Agents connect only to live, ready-to-talk humans
3× more conversations with the same headcount

The average company takes 47 hours to follow up. Plura responds in under 5 seconds.

Every Plura conversation feels like it matters. Because it does.

01

No lead waits. No lead forgotten.

Plura AI agents respond in seconds with immediate, personalized contact across Voice, SMS or RCS.

02

Conversations with full context

03

Every channel, one intelligent workflow

04

Lead Intelligence that drives decisions.

Sample Calls

Listen how Plura handles real conversations

INBOUNDHealthcare
SUPPORT AGENT0:40:00
OUTBOUNDE-Commerce
SALES AGENT0:56:00
INBOUNDAuto Dealer
SUPPORT AGENT1:19:00
Features

One platform that listens, learns, and converts

From first contact to closed deal, every channel and data point works together so no lead falls through the cracks.

01

Unified Communication Channels

AI Voice, SMS, RCS, and Webchat working together as one intelligent system. Reach every lead on the channel they prefer, orchestrated from a single platform.

Webchat
Voice
RCS
SMS

Semantic Query

Query Parsed

METRIC% Answer Rate
TIMEFRAMELast 7 Days
SEGMENTTexas
SIGNAL% Mentioned
TOPICPrice Objections

Mentions

51 Calls

Out of 145

MONTUEWEDTHUFRISATSUN

Call Recordings

TimestampDuration
10:14 AM4:12
11:32 AM3:47
1:05 PM5:23
02

Intelligence Layer

Ask any question about your campaigns in plain English and get instant answers. Surface trends, compare performance across regions, and uncover objection patterns without building a single report.

03

Managed Workflows

A dedicated engineering team builds and optimizes advanced AI conversations for you. Custom workflow design, deployment, and continuous improvement without lifting a finger.

LEAD CONVERSION WORKFLOWDISCOVERY
~130-150 nodes total. Each touch = 10-12 nodes (wait-until, apply-tag, update-field, remove-tags, automation router, wait-for-complete, repeat for SMS). 13 touches × 10 nodes + watchers (appointment-set, drip-exit) + entry logic
CALL RECORDINGSCALL SCRIPTSSOP'STRAINING MANUALS

GENERAL INFORMATION

Provide accurate information from what is listed on your corporate documents.

LEGAL BUSINESS NAME

REGISTERED BUSINESS ADDRESS

NEXT

BUSINESS INFORMATION

Provide accurate information from what is listed on your corporate documents.

BUSINESS TYPE

INDUSTRY TYPE

COMPANY WEBSITE

NEXT

REGISTER NUMBERS TO STIR/SHAKEN

Select phone numbers on your Plura approved business profile and assign them to SHAKEN/STIR.

REGISTER PHONE NUMBERS
04

Compliance and Security

Caller ID verification, TCPA, DNC compliance, SOC 2, HIPPA and ISO certification are built into the foundation of every conversation. Not bolted on as an afterthought.

Integrations

Connect with 50+ apps in just a few clicks

Connect your tools and teams with our direct integrations and dedicated engineering team.

“Automated follow ups across voice and SMS helped us close 3x more deals without adding a single rep.”
Meridian Insurance Group

James Kowalski

MERIDIAN INSURANCE GROUP

“The AI workflows completely transformed how we handle inbound leads. Response times dropped from hours to seconds.”
Apex Financial

Sarah Mitchell

APEX FINANCIAL

Unlock intelligent conversations and drive real results